1. Information Collected by rs20
When you register and use the rs20 platform, we collect several categories of information to ensure a safe, seamless, and tailored experience for users in Malaysia. The types of information collected include:
Account Information
Your full name, email address, phone number, date of birth, and password as provided during registration. This information is used to verify your identity and manage your account.
Payment Information
Transaction details in MYR (RM), including deposit and withdrawal records via FPX, Boost eWallet, and Touch 'n Go. We do not store credit card information directly.
Device & Browser Information
Device type, operating system, web browser used, IP address and general location data. This information helps us optimise the platform experience for mobile users.
Platform Usage Data
Activity records such as pages visited, bets placed, session duration, and interaction patterns. This data is used to improve service quality and account security.
2. How We Use Your Information
Rs20 uses collected information solely for legitimate purposes directly related to the operation of the platform. We do not sell or commercialise users' personal data to third parties for marketing purposes.
Your information is used for the following purposes:
- Verifies identity and activates new user accounts.
- Processes MYR deposit and withdrawal transactions securely and accurately.
- Detects and prevents fraud, money laundering, and platform abuse.
- Providing responsive customer support and resolving account issues.
- Sends important notifications regarding your account, promotions, or policy updates.
- Complies with applicable legal and regulatory requirements in Malaysia.
- Improves the user experience based on analysis of aggregated usage patterns.
3. Cookies & Tracking Technologies
The rs20 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
There are several types of cookies used:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves user preferences such as language and display settings for a more convenient experience on your next visit.
- Analytics cookies: Helps us understand how users interact with the platform for improvement purposes — data is collected in aggregate and anonymised form.
- Security cookies: Helps detect suspicious activity and protects accounts from unauthorised access.
You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect some functionality on the rs20 platform.
4. Data Storage, Security & Information Sharing
Security & Storage
All rs20 user data is stored on servers protected with SSL encryption and comprehensive technical security measures. Access to personal data is restricted to authorised personnel who require it to carry out legitimate operational duties.
Rs20 retains user data for as long as the account remains active, or for as long as required to meet legal and regulatory obligations. Following account closure, personal data will be deleted or anonymised within a reasonable timeframe, unless retention for a longer period is required by law.
Sharing with Third Parties
Rs20 does not share users' personal information with third parties except in the following circumstances: where required to process payments through recognised local payment service providers; where required by law or a valid court order; or with the user's explicit consent. Any third party receiving data is bound by strict confidentiality agreements.
5. User Rights Regarding Personal Data
As an rs20 platform user, you have certain rights regarding the personal information we hold about you. rs20 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal information we hold on your account at any time.
If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to any applicable legal retention requirements in Malaysia.
To exercise any of the above rights, please contact the rs20 support team by email at: [email protected]. We will process your request within a reasonable timeframe and keep you informed of the action taken.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
Rs20 reserves the right to update or modify this Privacy Policy at any time to reflect changes in privacy practices, legal requirements, or platform operations. Users will be notified of any material changes via in-platform notifications or email to their registered address.
The last updated date will always be displayed at the top of this document. Continued use of the rs20 platform following any changes to the Privacy Policy constitutes acceptance of the updated terms.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by rs20, please contact us through the following channels:
Support email: [email protected]
Our support team is ready to assist with all privacy-related enquiries and will respond within a reasonable timeframe. For general questions, you may also refer to the FAQ us.
Related Policy Links
Check our FAQ or log in to manage your account and privacy settings directly.