Rs20's Commitment to Responsible Gaming
Rs20 takes social responsibility seriously. As an online entertainment platform serving Malaysian users, we are committed to ensuring every player can enjoy their betting experience in a safe, controlled environment — without causing harm to themselves or those around them.
Online gaming should be a form of entertainment — not a source of financial stress, relationship problems, or mental health issues. rs20 provides information, guidance, and self-control tools so every user can make informed, responsible decisions.
We encourage all players to know their own limits and use the tools available on the platform to manage their usage more effectively.
Signs of At-Risk Betting Behaviour
Recognising early warning signs is an important first step. If you or someone you know is showing any of the following signs, it's worth pausing to reassess your gaming habits:
Using borrowed money, bill payments, or emergency savings to deposit into a gaming account.
Spending increasingly more time playing to the point of neglecting work, family, or other important daily responsibilities.
Continuing to play or raising your bets solely to try to win back money you've lost — this is a serious warning sign.
Feeling anxious, irritable, or low when you can't play, or turning to gaming to escape boredom or sadness.
Hiding gambling habits and spending from a partner, family members, or close friends.
Needing to bet more and more to get the same level of excitement as before.
Setting Practical Time & Budget Limits
The most effective way to keep gaming healthy is to set clear limits before you start playing — not after. Here are some practical tips for rs20 users:
Budget Limit
- Set a maximum amount in MYR (RM) that you are comfortable losing in a month — and stick to it.
- Never use money set aside for bills, food, rent, or daily necessities as gaming funds.
- Treat money deposited into your gaming account as entertainment spending — not an investment or a source of income.
- If you have reached your budget limit for the month, stop and wait until the next month.
Time Limits
- Decide how many hours a week you want to spend playing and block out that time in your daily schedule.
- Use a timer on your phone as a cue to stop once your time limit is up.
- Avoid playing late at night or when you're tired, as decisions made in that state tend to be less rational.
- Make sure other areas of your life — sports, hobbies, and family time — are not disrupted by your gaming schedule.
Self-Control Tools on the Platform
Rs20 offers several self-control options accessible through your account settings. These features are designed to help you manage your platform usage more effectively:
Deposit Limit
Set a daily, weekly, or monthly deposit limit in RM based on what you can afford. These limits automatically keep your spending in check, so you don't have to rely on willpower every time.
Take a Break
If you feel like you need a breather, you can request an account break for a set period — whether that's a few days or a few weeks — without permanently closing your account.
Self-Exclusion
The self-exclusion option lets you block access to your rs20 account for an extended period. This is the right step if you feel that self-control alone is no longer enough.
To use any of these self-control features, please log in to your account and go to the settings section, or contact the rs20 support team at [email protected] for immediate assistance.
Minor Protection
Rs20 takes the protection of minors very seriously. This platform is strictly for individuals aged 18 and above. We implement an age verification process during account registration and reserve the right to request identity verification documents at any time.
If you share a device with younger family members, we recommend taking the following steps to prevent unauthorised access:
- Always log out of your rs20 account after each session on a shared device.
- Do not save your account password on any browser or device that children or teenagers can access.
- Use the parental control features available on your device's operating system to block access to gambling sites.
- Have open conversations with your children about the risks and dangers of online gambling.
If you suspect that a minor has accessed the rs20 platform, please contact us immediately at [email protected] so we can take prompt action.
Maintaining a Balanced Life & Getting Help
Healthy Life Balance
Online gaming should be a small part of a balanced life — not the main focus. rs20 encourages every user to stay engaged in other meaningful activities such as sports, quality time with family, pursuing hobbies, and looking after their physical and mental health.
If you find yourself constantly thinking about gaming, or feeling uneasy when you're not playing, it may be time to talk to someone you trust or seek professional help.
Professional Help Is Available
There is no shame in asking for help. If you or someone you care about is struggling with gambling-related issues, support resources are available in Malaysia. Counselling and emotional support can be accessed through local welfare organisations and mental health services. The most important first step is acknowledging that help is needed — and having the courage to seek it.
The rs20 support team can also connect you with relevant help resources. Reach us at [email protected] — we're here to listen and help.
Quick Self-Check
Ask yourself:
- Am I spending beyond the budget I set for myself?
- Is gaming getting in the way of work or family?
- Am I trying to chase my losses by betting more?
If you answered "yes" to any of the questions above, it's time to pause and take stock.